ECMWF: Analyst – Data Support

ECMWF, Bonn, Germany
Closing date: 30 April 2021

ECMWF is looking to recruit an Analyst in the Data Support Team, which sits in the User Support Services Section of the Forecast Department.

The Data Support Team plays a vital role in managing the relationships and supporting customers of the ECMWF real-time forecast data and archive data https://www.ecmwf.int/en/forecasts/datasets, and users of the open data and tools provided by the Copernicus Atmosphere Monitoring Service (CAMS) https://atmosphere.copernicus.eu and the Copernicus Climate Change Service (C3S) https://climate.copernicus.eu. In most cases, data is pushed over to commercial customers while open data users come to download the data by themselves. For CAMS and C3S, datasets are available through the Atmosphere Data Store (ADS) https://ads.atmosphere.copernicus.eu and the Climate Data Store (CDS) https://cds.climate.copernicus.eu accordingly.

Typically, the activities of the team include providing advice and support on data related queries (e.g. data access issues, data format issues), contract management, and data delivery including delivery system configuration to its global users, including commercial customers. Users are supported through channels including: a Jira-based ticketing system, a Confluence-based knowledge base, and a Confluence-based user forum.

The Analyst will work in close collaboration with the other team members and will provide technical support to customers, which may involve investigating data quality and data delivery issues with support from scientific and technical experts when needed. The types of activities may involve working closely with customers to guide them through licence agreement signup, data delivery setup, analysing problems occurred during data transfer, managing changing requirements from customers, as well as answering technical and scientific questions. The Analyst will also be expected to manage online applications which are used by commercial customers.

Given the customer focus elements of the role, excellent communication skills are essential as is the ability to interact with a diverse range of internal and external stakeholders.

Main duties and key responsibilities

  • Providing support and technical advice on data quality, data processing and data delivery for real-time data to customers
  • Delivering data and software to customers
  • Contributing to continuous improvement of tools, applications and procedures used by the team
  • Participating in projects relevant to improving user experience
  • Managing contracts as required

Other information
The successful candidate will be recruited at the A2 grade, according to the scales of the Co-ordinated Organisations and the annual basic salary will be EUR 75,178.92 net of tax. This position is assigned to the employment category STF-C as defined in the Staff Regulations.
Full details of salary scales and allowances are available on the ECMWF website at www.ecmwf.int/en/about/jobs, including the Centre’s Staff Regulations regarding the terms and conditions of employment.

Starting date: As soon as possible.
Length of contract: Four years, with the possibility of a further contract.


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